Privacy policy

Privacy Policy

Gear Tone ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.

Who We Are

Gear Tone, 43 De Beauvoir Rd, London N1 5SF, United Kingdom. Contact: support@geartone.co.uk / +44 7721 987731.

Information We Collect

  • Contact details: name, email address, phone number, billing and shipping address
  • Order information: items purchased and payment details (processed securely by our payment provider; we do not store full card numbers)
  • Technical data: IP address, browser type, and browsing behaviour on our website via cookies

How We Use Your Information

  • To process and fulfil your orders
  • To communicate with you about your order or customer service enquiries
  • To send marketing communications, where you have given consent (you can opt out at any time)
  • To improve our website and services

Legal Basis for Processing

We process your data based on the performance of a contract (fulfilling your order), our legitimate business interests, and, where applicable, your consent.

Sharing Your Information

We share your information only with trusted third parties necessary to fulfil your order, such as payment processors and delivery couriers. We do not sell your personal information to third parties.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements.

Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and the right to data portability and to object to processing. To exercise these rights, contact us at support@geartone.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to ensure it functions correctly and to understand how visitors use our site. You can control cookies through your browser settings.