Refund policy

Returns & Refunds Policy

At Gear Tone, we want you to be completely happy with your purchase. This policy explains how returns and refunds work.

Your Right to Cancel

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, without giving any reason. To exercise this right, contact us at support@geartone.co.uk with your order number within this 14-day window.

Returning an Item

• Items must be returned unused, in original condition, with all original packaging, accessories, and documentation.
• You are responsible for the cost of returning the item unless it is faulty, damaged, or not as described.
• We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, contact us within 14 days of delivery. We will cover the return postage and offer a full refund or replacement.

Refunds

Once we receive and inspect your returned item, we will process your refund to your original payment method within 14 days, as required by law. Original delivery charges are non-refundable unless the return is due to our error.

Exclusions

For hygiene reasons, certain items (such as opened strings, reeds, and other consumables) cannot be returned once opened, unless faulty. Custom or made-to-order items are non-returnable unless faulty.

Questions? Email us at support@geartone.co.uk or call +44 7721 987731.